Whale Group

FAQ
FAQ

FAQ:

Q1: What's your minimum quantity of an order?

A: Normally the MOQ is 500PCS/set. Each product is different, please contact us for the most accurate MOQ information.

 

Q2: What is your sample price?

A: Please contact us for the latest price list.

 

Q3: What are your main products.

A: We focus on home textiles, home appliances, bags, home furnishing, clothing for more than 10 years.

 

Q4: How can you guarantee quality?

A: Always a pre-production sample before mass production; Always final Inspection before shipment; Anyway we will check 100% before send to you.

 

Q5: How do you pack the products?

A: We pack the products one by one with gift box or Kraft corrugated box, or according to your specific needs.

 

Q6: Is the product exactly the same as the picture?

A: We always do the best to present the real color of all products on our web, but different computers may display different colors.

Different materials/face work can also affect! And everyone has different color recognition, In most cases, what you see is what you get, but there could be a small number of       slight difference due to visual or material or display problems, what we can guarantee is that all products are definitely within the acceptable tolerance.

 

Q7: Mass production time and delivery time.

A: Different products have different production cycles, so please contact us for the latest lead time.

 

Q8: Why should we buy from you not from other suppliers?

A:  -Professional Staff

      possess 10+ years of industry experience, a one-to-one service for each process

         -Reliable suppliers

         developed 100+ superior suppliers in various industries

          -Guaranteed Delivery

         efficiently complete the entire exporting process and provide door-to-door service

       -Quality Control

         supervise the production process throughout the process and complete the inspection before shipment

 

Q9: What services can you provide?

A: We combine R&D, product selection, procurement, production, quality control, transportation, customs clearance, and more to create an complete

one-stop service.

 

Q10: Can we put our logo on your product and artwork?

A: Of course! All of product can put your logo. We call that ODM/OEM(Original Equipment Manufacturer). We provide OEM service which including logo

printing, gift box design and carton design.

 

Q11: Do you have ability to develop a brand new product together?

A: In the basis of our powerful supplier chain, R&d and design team can achieve the brand new product with 6 months including all the certificate test.

 

Q12: How can I get samples?

A: You should pay the samples' fee and freight cost first, then we will refund these payments to you up to there be a good corporation.